Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Ebner Properties LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name
• Email address
• Phone number
• Physical address
• Property address
• Payment information when applicable
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address
• Browser type
• Device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Property details submitted through forms
• Appointment details and preferences
• Communication history and feedback

2. How We Use Your Information

We use collected data for:

• Responding to inquiries
• Evaluating properties submitted to us
• Providing cash offer opportunities
• Communicating regarding your property, appointments, or requests
• Processing transactions when applicable
• Improving our website and services
• Enhancing user experience
• Security and fraud prevention
• Maintaining communication consent records

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, property follow-up, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed promptly

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will relate to your inquiry, property, or requested services
• Promotional messages are only sent with proper consent

Help & Support:

• Reply HELP for assistance
• Or contact us at jamesjebner@gmail.com

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations
• CRM, website, automation, and messaging providers
• Payment processors when applicable

Legal Compliance:

• If required by law
• In response to valid legal process
• To protect our rights or prevent fraud

Business Transfers:

• In the event of a merger, acquisition, or sale of assets

All text messaging opt-in data and consent records remain excluded from marketing-related sharing.

5. Data Security

We implement reasonable safeguards including:

• Secure systems and encryption where applicable
• Access controls
• Platform security measures
• Regular monitoring and updates

While we strive to protect your information, no system is guaranteed 100% secure.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic
• Improve performance
• Remember preferences
• Measure advertising effectiveness

You may manage cookies through your browser settings.

7. Your Rights & Choices

You may request to:

• Access your personal data
• Update your information
• Request deletion where permitted
• Opt out of marketing emails
• Opt out of SMS by replying STOP
• Withdraw consent for future communications

To make a request, contact us using the details below.

8. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always appear on our website with the current effective date.

10. Contact Us

By using our website and services, you consent to this Privacy Policy.